Terms and Conditions
Date: 24 August 2026
Terms and Conditions
(1) This website (the ‘Site’) and/or the services, including all associated mobile applications (collectively: the ‘Services’) and all offers and sales of products (‘Products’) via the Site, are owned and operated by Château des Chameaux / Bergdorf AG (hereinafter also referred to as ‘we’, ‘us’ and ‘our’).
These terms and conditions (“Terms”) set out the conditions under which visitors or users (collectively: “Users” or “you”) may access or use the Site and/or the Services and purchase Products.
(2) By accessing or using the Services, you agree to and are bound by these Terms. If you do not agree to all the Terms, you must not access the Site or use the Services. Please read these Terms carefully before accessing our Site, using the Services or purchasing products. These Terms explain who we are, how we sell products to you, how you can cancel the contract of sale and what you can do if you encounter any problems.
(3) You warrant that you are of legal age and have the legal capacity, right and freedom to enter into a binding agreement on the basis of these terms and conditions, and to use the services and purchase products. If you are a minor, you require the consent of your parents or a legal guardian to use the services or purchase products.
Purchase of products
(1) The purchase of products is subject to the terms and conditions in force at the relevant time.
(2) When you purchase a product: (i) you are responsible for reading the product description in full before making a binding purchase, and (ii) completing an order on the Site (by completing a payment transaction via the ‘Place Order’ button or a similar button) may constitute a legally binding contract for the purchase of the relevant product, unless these Terms and Conditions provide otherwise.
(3) By clicking on the relevant button, you can select products from our range and add them to your basket. Our prices are listed on the website. We reserve the right to change our prices at any time and to correct any pricing errors that may occur inadvertently. These changes will not affect the price of products you have already purchased. At the checkout, you will be shown an overview of all the products you have added to your basket. The overview includes the key details of each product, as well as the total price for all products, the applicable sales tax (USt.)/value added tax (VAT) and, where applicable, the delivery charges. On the payment page, you also have the option to check the products and quantities and, if necessary, to change, remove or correct them. You can also use the editing function to identify and correct any input errors before placing your final, binding order. All stated delivery times apply from receipt of your payment of the purchase price. By clicking the ‘Place order & pay’ button, you are placing a binding order to purchase the listed products at the stated price and with the stated delivery charges. To complete the ordering process via the ‘Place order & pay’ button, you must first accept these terms and conditions as legally binding for your order by ticking the relevant box.
(4) We will then send you an email confirming receipt of your order, which will list the details of your order and which you can then print or save using the relevant function. Please note that this is an automated notification which merely confirms that we have received your order. It does not indicate that we have accepted your order.
(5) The legally binding agreement for the purchase of the products is only concluded once we have sent you a declaration of acceptance by email or have dispatched the products to you. We reserve the right not to accept your order. This does not apply in cases where we offer a payment method – and you select this payment method for your order – whereby a payment transaction is initiated immediately upon submission of your order (e.g. electronic bank transfer or real-time transfer via PayPal, Giropay, Paydirekt). In this case, the legally binding agreement is deemed to have been concluded once you have initiated the ordering process, as described above, by clicking the ‘Place order’ button.
(6) The contract of sale may be concluded in English. Once the contract has been concluded, the terms and conditions will be retained by us; you will no longer have access to them.
CANCELLATION POLICY
Right of withdrawel
If you have purchased one or more products via the website or the services, the following guidance on the right of withdrawal applies:
Guidance on the right of withdrawal
You may withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days from the day on which you, or a third party designated by you (other than the carrier), take physical possession of the final delivery or the final item.
To exercise your right of withdrawal, you must inform us
Château des Chameaux / Bergdorf AG
Telephone number: 0041 43 817 63 30
Email address: mail@chateau-des-chameaux.ch
of your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post, fax or email). You may (but are not obliged to) use the attached withdrawal form for this purpose.
You may also complete and submit the withdrawal form or another unambiguous statement electronically via our website [see link below]. If you make use of this option, we will send you – without undue delay – a confirmation of receipt of this withdrawal via a durable medium (e.g. by email).
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we will refund all payments already received from you – without undue delay, and in any event no later than 14 days after receipt of the notification of your withdrawal – including delivery costs (excluding any additional costs incurred for a delivery method requested by you that differs from the cheapest standard delivery method we offer). We will make such a refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such a refund.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of digital content (including streaming, downloads, etc.) that are not supplied on a physical medium (e.g. CD or DVD), if you have expressly agreed that we may begin performing the contract before the expiry of the withdrawal period, and you have confirmed that you are aware that, by giving this consent, you will lose your right of withdrawal as soon as performance of the contract has begun.
Product Warranty
We are liable, in accordance with statutory warranty provisions, for any defects in quality and/or legal defects in the products you purchase from us.
Storage of Online Payment Details
You can save a preferred payment method for future use. In this case, we store these payment details in accordance with applicable industry standards, where available (e.g. PCI DSS). You can identify your saved card by its last four digits.
Vouchers, gift cards and other offers
From time to time, vouchers, gift cards, discounts and other offers (“Offers”) may be available for our products. Such Offers are valid only for the period specified in the Offer. Offers may not be transferred, modified, sold, exchanged, reproduced or distributed without our express written consent.
Member Accounts
(1) In order to access and use certain areas and features of our site, you must first log in and create an account (‘Member Account’). You must provide accurate and complete details when registering your Member Account.
(2) If anyone other than yourself accesses your Member Account and/or your settings, they may carry out any actions available to you and, for example, make changes to your Member Account. We therefore strongly advise you to keep your Member Account login details safe. Such activities may be deemed to have been carried out by you and on your behalf, and you alone may be held responsible for any activities carried out via your member account – regardless of whether you expressly authorised them or not – as well as for any damages, expenses and losses arising therefrom. You shall be liable for activities relating to your membership account in the manner described above if you have negligently allowed the use of your membership account by failing to exercise due care in protecting your login details.
(3) You may create and access your member account via a dedicated webpage or via a third-party platform such as Facebook (the “social network account”). If you log in via a third-party platform account, you hereby grant us access to certain information about you stored in your social network account.
(4) We may permanently or temporarily block or suspend your access to your membership account, without any liability on our part, in order to protect ourselves, our site and our services, or other users, for example if you breach any provision of these Terms or any applicable law or regulation in connection with your use of the site or your membership account. This may be done without prior notice if the circumstances require immediate action; in such cases, we will inform you as soon as possible. Furthermore, we reserve the right to terminate your membership account by giving two months’ notice by email, for example, if we discontinue our membership account programme. You may cease using the service and request the deletion of your membership account at any time by contacting us.
Permitted Use
(1) Our services are provided to you for information purposes and for private, non-commercial use only. When using our services, you must comply with these terms and conditions and all applicable laws.
(2) Unless expressly permitted by these terms and conditions, you must not: (i) use our services in an unlawful or fraudulent manner (including in breach of the rights of third parties) or for the purpose of collecting personal data or impersonating other users; (ii) to alter or use our notices regarding copyright, trade marks or other proprietary rights, or to interfere with the security features of our services; (iii) to use our services in any way to manipulate or falsify content, or to undermine the integrity and accuracy of content, or to take any action to disrupt, damage or interrupt any part of our services; (iv) to use our services to send, receive, upload/post or download material that does not comply with our content standards; (v) to use our services to transmit, or facilitate the transmission of, unsolicited or unauthorised advertising or promotional material; (vi) to use our services to transmit data or upload data to our services that contains viruses, Trojan horses, worms, time bombs, keyloggers, spyware, adware or other malicious programmes or similar computer code designed to impair the operation of computer software or hardware; (vii) to use robots, spiders, other automated devices or manual processes to monitor or copy our sites or other sites, or the content contained within our services, or to use network monitoring software to determine the architecture of our services or to extract usage data from our services; (viii) to engage in any conduct that restricts or prevents other users from using our services; or (ix) to use our services for commercial purposes or in connection with any commercial activity without our prior written consent. You agree to cooperate fully with us in investigating any activity that allegedly or actually breaches these Terms.
Intellectual Property Rights
(1) Our services and associated content (and any derivative works or improvements thereto), in particular with regard to all texts, illustrations, files, images, software, scripts, graphics, photographs, sounds, music, videos, information, content, materials, products, services, URLs, technology, documentation, trade marks, service marks, brand names and trade dress, as well as interactive features and all intellectual property rights therein, are either owned by us or licensed by us (collectively: ‘our intellectual property rights’) and nothing in these Terms grants you any rights in relation to our intellectual property rights. Unless expressly set out herein or required by mandatory statutory provisions governing the use of the Services, you shall not acquire any rights, claims or interests in our intellectual property rights. All rights not expressly granted in these Terms are expressly reserved.
(2) Where the products include digital content, such as music or videos, you are granted the rights as set out in relation to such content on the Site.
Disclaimer of Warranty Regarding the Use of the Site and the Services
The Services, our intellectual property rights and all information, materials and content provided in connection therewith and made available to users free of charge are provided ‘as is’ and ‘as available’, without any warranty of any kind, whether express or implied (including, but not limited to, warranties of fitness for a particular purpose or warranties regarding the security, reliability, timeliness, accuracy and the performance of our services, amongst other things) – with the exception of cases of wilful non-disclosure of defects. We do not guarantee that free services will be provided without interruption or error, or that they will meet your requirements. Access to the services and the site may be suspended or restricted due to repairs, maintenance or updates. The warranty for products purchased from us, as set out in the ‘Product Warranty’ section above, remains unaffected by this.
Indemnity
You agree to defend, indemnify and hold us harmless from and against all actual or alleged claims, claims for damages, costs, liabilities and expenses (in particular reasonable legal fees) arising out of or in connection with your use of the website and the services in breach of these terms and conditions, including, in particular, any use that contravenes the restrictions and requirements set out in the ‘Permitted Use’ section, unless such circumstances are not attributable to your fault.
Limitation of Liability
(1) We shall only be liable in cases of wilful misconduct, gross negligence, negligent injury to life, limb or health, or slightly negligent breach of a material contractual obligation, and only in the case of chargeable services or the sale of products. An ‘essential contractual obligation’ means an obligation the fulfilment of which is a fundamental prerequisite for the proper performance of the agreement and on which you would normally and reasonably rely. Our liability for a breach of a material contractual obligation due to slight negligence is limited to the amount of damage that is typical and foreseeable for this type of contract. Our liability under the Product Liability Act or in the event that we have expressly given a guarantee remains unaffected by this.
(2) The above provisions apply to our contractual liability (including liability for wasted expenditure) and non-contractual liability (including liability in tort), as well as to liability arising from pre-contractual dealings (culpa in contrahendo). They also apply in favour of our directors, senior executives or other legal representatives, employees and vicarious agents.
Changes to the Terms and Services; Termination
We may modify the Services, cease to provide the Services or one or more features of the Services offered, or restrict the Services. We may terminate or suspend access to the Services themselves, either permanently or temporarily – without giving reasons and without further obligations. We will, where possible under the circumstances, notify you of this in good time in advance and take your legitimate interests into account appropriately when taking such measures.
Links to third-party websites
The Services may contain links that allow you to leave the Site. Unless otherwise stated, the linked sites are not under our control, and we are not responsible for the content of linked sites, for links contained on a linked site, or for any changes or updates to such sites. We are not responsible for any transmissions received from a linked website. Links to third-party websites are provided for information purposes only. The fact that we have included links to other websites does not imply that we own or endorse their content.
Governing Law
(1) These General Terms and Conditions are governed by the laws of Switzerland. The courts of Switzerland shall have jurisdiction over any disputes arising in connection with these General Terms and Conditions. If any part or provision of these General Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, that part or provision shall be amended, deleted and/or enforced to the maximum extent permitted so as to give effect to the intention of these General Terms and Conditions. The remaining provisions shall remain unaffected.
(2) The European Commission provides a platform for online dispute resolution (ODR), accessible at: https://ec.europa.eu/consumers/odr/. Please note that we are not obliged to resolve disputes with consumers through alternative dispute resolution bodies.
MISCELLANEOUS
(1) Any waiver by either party in respect of a breach or default under these terms and conditions shall not constitute a waiver of any prior or subsequent breaches or defaults.
(2) The headings used in these terms and conditions are for ease of reference only and shall have no legal significance.
(3) Unless expressly stated otherwise, if any part of these terms and conditions is deemed unlawful or unenforceable for any reason, it is agreed that that part shall be deemed deleted and the remaining terms and conditions shall remain unaffected and in full force and effect.
(4) You may not, without our prior written consent, assign your agreement with us entered into under these terms and conditions, nor may you assign all or any part of your contractual rights or obligations.
(5) These terms and conditions constitute the entire agreement and supersede all prior written or oral agreements between you and us in relation to the services and the sale of products.
(6) The provisions of these terms and conditions which, by their nature, are intended to survive any such action on our part shall remain in force, in particular those relating to indemnities, releases, exclusions of liability, limitations of liability and this ‘Miscellaneous’ section.
Conctact
To get in touch with us, please send an email to:
Withdrawl Form